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Job details
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Company: Dawning Truth
Contact Name: Dave Lucas
Contact Email: j242@dawningtruth.co.za
Contact Phone: 011 655 7391
URL: http://www.dawningtruth.co.za
 
Job Title: Account Relationship Manager
Job Category: Engineering  [ View All Engineering Jobs ]
Job Reference: J242
Job description:
Top electromechanical technology firm seeks Account Relationship Manager. Ensure customer satisfaction and excellent technical support delivery.

Non-Negotiables (We will check)

* Exceptional customer service skills
* Service orientation
* Exceptional Organisational Skills
* Exceptional Emotional Intelligence
* Administrative Amiable
* Reliable and dependable
* 5+ years in technical account relationship management
* 2+ years in a technical career
* Own car and Driver's License

What the person must be able to do:

This role is in the electromechanical technology sector. All duties would take place in this context.

* Technical Support Liaison
* Reporting on SLA adherence
* Manage SLAs to ensure adherence
* Manage Account P&L (Profitability)
* Manage site resourcing and staffing

Key Job Deliverables:

* Adherence to SLAs
* Growth of Account Revenue
* Customer Delight

Background work experience

* 5+ years in technical account relationship management
* 2+ years in a technical career
* Technical Diploma/Degree
* Technical Services Management
* Customer Liaison and Relationship
* Sound knowledge of Finance
* Adv: Electromechanical Maintenance Management Experience

Personality Summary:

* High Administrative - Good with procedures, processes and best practices.
* Moderate Analytical - Strong with analysis, metrics, data and fact based decision making.
* Moderate Expressive - People person, charming, persuasive.

Benefits of this Role:

* Independent Work Culture
* Industry leader
* Strong growth prospects

Reports to: Head Operations
Location: Edenvale

Salary: Market Related. In the Range of 180K to 252K per annum. Highly exceptional more senior candidates may be considered.

Type: Permanent
Start: ASAP

Reference: J242

Jobs like this don't come around that often, so make sure you apply now. Call Dave Lucas at 011 655 7391

Email: j242 **** dawningtruth.co.za (Please email your CV before calling us.)
Skills: * 5+ years in technical account relationship management
* 2+ years in a technical career
* Technical Diploma/Degree
* Technical Services Management
* Customer Liaison and Relationship
* Sound knowledge of Finance
* Adv: Electromechanical Maintenance Management Experience
Employment type:
  • Full Time
Salary Range: R216000
 
Other Information
 
Degree: Associate
Experience (year): 5
Job Location: Edenvale - Gauteng
Post Date: 09/08/2014
 
Contact Information
 
Company: Dawning Truth
Contact Name: Dave Lucas
Contact Email: j242@dawningtruth.co.za
Contact Instructions: Email: j242 **** dawningtruth.co.za (Please email your CV before calling us.)
 
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