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Job details
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Company: Kontak
Job Title: Call centre Agent ( German Speaking ) Kt330
Job Category: Sales/Sales Mgmt  [ View All Sales/Sales Mgmt Jobs ]
Job Reference: Kt330
Job description:

Call Centre Agent German Speaking
Membership Services Agent 2 x German Speaking
Century City
R11000 per month plus 10 shift allowance

MUST SPEAK GERMAN FLUENTLY TO APPLY FOR THIS POSITION

Role:
Taking inbound calls in a professional manner; handling and overcoming objections in a professional and effective manner; adhering to targets; making outbound calls to an international customer base; executing effective sales techniques; handling both internal and external email correspondence to and from clients in line with quality standards; working towards resolution time periods, quality standards and targets
Targets (weekly/monthly and incentive attached to this)
Reaching call resolution timeously
Reaching targets on a daily, weekly and monthly basis
Adherence to schedule
Meeting quality assurance selected targets
Meeting all agreed KPI's
Develop excellent relationships with all stakeholders
Days of work: Mon to Sun 24/7 (rotational roster, varied shifts see below )
5am to 2pm; 11am to 8pm; 8pm to 5am; 9am to 5.30pm



Please email CV to recruitment@kontak.co.za and Quote KT330 in the subject line
Or apply online at goo.gl/lehZBi
Skills:
Employment type:
  • Full Time
Salary Range: R11000
 
Other Information
 
Degree: High School
Experience (year): 2
Job Location: century city - Western Cape
Address: 35 Suzanne Crescent
Northcliff
Johannesburg
2191
Post Date: 21/11/2015
 
Contact Information
 
Company: Kontak
Contact Name: Mel Muller
Contact Email: mel@kontak.co.za
Address: 35 Suzanne Crescent Northcliff Johannesburg 2191 ,Johannesburg - Gauteng
Contact Phone: 0839008254
Contact Fax: 0862461099
 
Cover letter:
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