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Job details
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Company: Kontak
Job Title: Jnr Dialer Administrator EHC312
Job Category: Info Technology  [ View All Info Technology Jobs ]
Job Reference: EHC312
Job description:
Junior Dial Administrator EHC312
Durban, Umhlanga
R10 000 R15000 per month


Grade 12 or equivalent NQF Level 4 Qualification.
National Diploma or equivalent NQF Level 5 Qualification in Information Technology.
MS SQL Server tertiary education and/or experience is a requirement.
Proficient at MS Office (Excel - advanced).
Dialer administration experience will be an advantage.
Knowledge of contact centre systems and processes will be an advantage.


Real time monitoring of dialer campaigns is a core function where constant feedback is to be provided to management.
Recommendation of dialer system settings to improve call effectiveness.
Investigate and implement dialer optimised processes to enhance efficiency and productivity.
Escalation of faults and enquiries to the respective IT departments and service provides.
Analysing reports by interpreting results and by making recommendations to increase dialer proficiency.
Manage relationships and expectations within various campaign managers.
Debrief and review campaigns from a dialler perspective.


Please email cv to recruitment@kontak.co.za and quote EHC312 in the subject line
Or apply online at https://goo.gl/lwOpFl

#dial #administrator #durban #jobs #informationtechnology
Skills:
Employment type:
  • Full Time
Salary Range: R10 000 - R15000 per
 
Other Information
 
Degree: Bachelors
Experience (year): 3
Job Location: Durban - Kwa Zulu Natal
Address: 35 Suzanne Crescent
Northcliff
Johannesburg
2191
Post Date: 12/06/2017
 
Contact Information
 
Company: Kontak
Contact Name: Mel Muller
Contact Email: mel@kontak.co.za
Address: 35 Suzanne Crescent Northcliff Johannesburg 2191 ,Johannesburg - Gauteng
Contact Phone: 0839008254
Contact Fax: 0862461099
 
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