Hollard Life Cover
Evergreen College
 jobseekers:38564 
 employers:442 
 recently retrenched:12 
 jobs:8415 
JobSeeker
Email address
Password
 
Forgot Password?
   « Home
   « Registration
   « Forgot Password?
   « CareerMail
   « My Account
   « My Resume
   « Search Jobs
   « My Bookmarked Jobs
   « Jobseeker Support
 
Quick Job Search
Advanced Job Search »
Featured Jobs
 Telesales Manager kon1187
 Sales Consultant...
 SALES EXECUTIVE
Latest Jobs
 Personal Assistant
 Receptionist
 Administrative Assistant
 Front Desk Assistant
 Receptionist
 Bookkeeper EKE091
 Administrator...
 Sales Administrator...
 Administrative Assistant
 Admin Clerk
 





WARNING!!! PLEASE DO NOT SEND MONEY TO ANY JOB ADVERTISERS. WE HAVE RECEIVED REPORTS OF JOB SCAMS DEMANDING MONEY FROM JOBSEEKERS. PLEASE ALERT US IMMEDIATELY ON ANY ADVERT THAT DEMANDS MONEY FROM YOU.




Job details
Printer friendly  
Company: Kontak Recruitment
Job Title: Snr NICE Engineer EKE121
Job Category: Info Technology  [ View All Info Technology Jobs ]
Job Reference: EKE121
Job description:
Senior Nice Engineer (EKE121)
Bryanston, Sandton
R 850 to 960k per annum
Closing Date: 19 February 2018
We have an urgent vacancy for a resource to take control of, develop, configure, install and test all delivery projects on the Nice product suite. The incumbent will be required to communicate with customers, and ensure that all projects are delivered within the approved time, budget and scope according to the agreed Project Management Plan or SLA. This includes travel to client sites to perform fault diagnosis and restore Nice solution connectivity. To prep, configure and install the Nice product at client sites. After hour’s standby is a requirement of the job and after hour’s work will have to be done for time to time.
Main Duties
The main task of the job is to deliver world-class customer service to Company’s clients. This involves meeting with clients, maintaining their Nice uptime and delivering on their needs from a Call Centre perspective.
Other duties include:
• Being able to attend to break fixes in the most efficient and effective way
• Communicating the progress with the customer and RMC on a regular basis
• Monitoring the service requests / incident queues and update and escalate in accordance to Service Level Agreement requirements
• Achieving an 80% remote resolution for calls that can be resolved remotely (i.e. excluding Hardware failure, No Connection, allocated incorrectly etc)
• Detailing description of findings to be entered on Service Requests
• Meeting all SLA requirements on customer contracts for customer retention
• Ensuring that all projects are delivered according to approved plan
• Ensuring that all project documentation is updated on a daily basis.
• Ensuring that all project documentation is stored in the project database.
• Ensuring effective customer communication
• Effective management of time on all support and delivery projects to ensure that forecasted budgets are met
• Actively participate in identifying business opportunities and projects.
• All support and project related service request to be handled promptly and resolved according to agreed customer service level agreements
• Installation and maintenance of Nice related products.
• Ensure NICE Systems product certification stays current
• Ensure effective problem management processes are developed and put in place to reduce reoccurring issues\incidents and problems
• Must be willing to work in Africa for extended periods of time.
• Implement recording solutions across multiple locations.
• Participate in 24x7 standby on a rotational basis
Requirements
• The following qualifications and/or experience level is required for this position:
• Excellent knowledge of Telephony principles
• Must have at least 5 years' experience in design, provisioning and troubleshooting of NICE Systems software
• Must have excellent understanding and necessary certification of NICE Interactive Management, NICE Engage and Sentinel
• Must have understanding and or certification of NICE Workforce management (IEX)
• National Senior Certificate (Grade 12 or equivalent).
• At least 5 years’ experienced with implementing and supporting complex recording solutions.
• Certification in NICE products is required i.e NICE Engage, NICE IEX
• Develop, maintain and manage appropriate vendor and client relationships
• Good knowledge of Call Centre environment
• Ability to manage time well and meet multiple deadlines in a fast-paced environment
• Computer literate
• Basic Computer Networking Knowledge
• Technical background (Support/Project Methodology)
• Ability to do fault diagnosis
• The following skills would be of advantage for this position
• Understanding of SQL and the workings around it
• Microsoft Windows Server 2K+ setup and support
• Microsoft AD/Exchange setup and support
• LDAP setup and working knowledge
• NICE or equivalent voice loggers (Trunk side and Extension side recording)
• SIP enablement services Installation and Maintenance
• Microsoft Lync functionality
• DNS functionality
• Basic networking
Please email cv to recruitment@kontak.co.za and Quote EKE121 in the subject line
Or apply online at https://goo.gl/Rju1X2
Skills:
Employment type:
  • Full Time
Salary Range: R960000
 
Other Information
 
Degree: Bachelors
Experience (year): 5
Job Location: Bryanston - Gauteng
Address: 35 Suzanne Crescent
Northcliff
Johannesburg
2191
Post Date: 14/02/2018
 
Contact Information
 
Company: Kontak Recruitment
Contact Name: Mel Muller
Contact Email: recruitment@kontak.co.za
Address: 35 Suzanne Crescent Northcliff Johannesburg 2191 ,Johannesburg - Gauteng
Contact Phone: 011 431 3542
Contact Fax: 086 591 0290
 
Cover letter:
You must be registered and logged in to apply for this job, enter your email address and password here to log in, or click HERE to register.
... Email address
... Password
 
 
Email this job to a friend Bookmark Job  
Employer
Email address
Password
 
Forgot Password?
   « Home
   « Registration
   « Forgot Password?
   « My Company
   « Modify Profile
   « My Jobs
   « Add Job
   « Search Resumes
   « My Bookmarks
   « My Inbox
   « Employer Support
Latest Resume
Accounting
Administrative
Advertising
Architecture/Design
Automotive
Aviation/Aerospace
Beauty/Fashion
Biotech/Life Sciences
Broadcast/Publishing
Consulting
Creative Arts/Media
Customer Service
Education/Training
Engineering
Finance/Banking
Government/Social
Health Services
Hospitality/Travel
HR/Recruiting
Info Technology
Insurance
Internet/New Media
Law Enforcement
Legal
Manufacturing
Marketing/PR
Military
Military Veteran
Mining
NON PROFIT
Other
Phy Science
Real Estate
Retail
Sales/Sales Mgmt
Sports/Fitness
Telecommunication
Trades/Const
Hide category>>
 
Home |  About Us |  Contact Us |  Terms & Conditions |  Privacy Policy |  FAQ |  SiteMap       TopCareerJobs 2008 | Design by WLB