Our client, a leader within the Automotive industry seeks the services of highly experienced, SA’s top and qualified Workshop Managers for their Passenger Car Dealership in Abu Dhabi, UAE
Reporting line: Service Manager
Dealership: Middle East
Brand: BMW & Mini
Requirement: Premium Brand Experience
Main Job Activities:
1. Manage and develop Workshop staff
Motivate team members using appropriate and approved methods to
produce their best results
Ensure efficient and correct “loading” of workshop hours
Ensure that CSI is consistently above Group minimum standard at all times
2. Manage and maintain Workshop Productivity Standards
Develop and commit to relevant labour sales and profit targets in relation to
Assist technical staff with problems and facilitate on the job training
Ensure that warranty work is done in accordance with MPC standard
warranty policies and procedures
3. Monitor and improve Customer Service levels
Ensure customer needs are attended to and actioned according to agreed
deadlines and quality standards.
Monitor and maintain a ‘first time right’ policy for repairs.
Improve and maintain customer service index percentages to agreed
Accurately identify customer needs and ensure that the correct action is
taken in accordance to these needs
Establish authorization for extra work.
Ensure that vehicles are tested properly after work is complete, i.e. This will involve test driving the vehicle as required.
Manage and monitor the technical quality of work performed by team
4. Monitor quality standards and legal requirements
Ensure that Technicians supply their own hand tools and have the relevant
equipment to perform their daily job functions
Ensure that all tools are kept in good working condition and are used
Ensure that correct technical information is available and used by
Ensure that all work areas are clean and tidy at all times
Education & experience:
• Minimum Grade 12
• Computer Literate
• Minimum of 5 years experience in middle management position in similar role.
Are you one of SA’s top Workshop Managers with a proven track record, with a premium brand? Qualified and Experienced? Send updated CV with brief motivation indicating current salary, notice period to: firstname.lastname@example.org